We’re happy to keep our promises and make sure you get your money’s worth. From the moment you arrive at the airport until you leave for your flight home, you will get everything promised in the package without any issues.
The Best Service on Safari
The managing director, with the dedicated support and operations office team, personally monitors the day-to-day operations on the ground in Arusha and Moshi, assisted by our team of safari experts. Our staff can be contacted at any time, and every hotel and safari lodge has access to Hidden Valley Safaris staff in an emergency. Designated staff meet every guest on arrival at the airport, take care of their luggage, escort them to their hotel, and assist with registration. Every Hidden Valley Safaris guest also receives a personal safari briefing and debriefing, as well as assistance with sightseeing excursions, shopping, and confirmation of return flights.
The Best Guide on Safari
Hidden Valley guides are the best in the business. Our guides are full time employees, have a minimum of eight years of safari experience and only the finest guides are employed to escort our safaris. Every Hidden Valley guide is an expert game tracker and has an encyclopedic knowledge of the history, geography, people, flora and fauna of East Africa, as well as excellent driving and mechanical skills. With a maximum of just four to six passengers in each vehicle, our guides provide a very personal service. Hidden Valley has a number of naturalist escorts who accompany special safari groups during the year and our “all inclusive” safaris. Hidden Valley professional Mountain guides ensures that every climber is checked his/her pulse rate, and oxygen level daily to enhance safety and at no extra charges. Every guide carries a Pulse ox-miter, this is gadget that is used to measure Pulse rate and oxygen level.
The Best Rooms on Safari
Hidden Valley uses the finest hotels, safari lodges, and camps throughout your destinations. We have developed close working relationships with our hotels & Lodges partners and constantly monitor their facilities, cuisine, and service. City hotels are well located. Rooms are available for early-morning arrivals and late-night departures. Safari lodges and camps are located in the heart of the best wildlife-viewing sanctuaries. Our strong buying power and close cooperation, ensures that guests will be allocated with the best rooms possible and best service.
Safety is our first priority
Our new headquarter in Arusha is one of the best equipped. We own the youngest fleet
of SAFARI CRUISERS and maintain them to very high standards. All our safari vehicles are equipped with long-range radio linked to our base of operations office. We also have a 24-hour duty phone that we give contact to all our clients traveling with us for any emergency.
Every Departure is guaranteed
Hidden Valley guarantees every departure with a minimum of two passengers. Once we have received your deposit, your safari will operate on the scheduled date with the itinerary and cost described. We will never cancel a safari departure or charge a supplement because there are too few people on your safari.
The Best Safari vehicles
Hidden Valley is one of the very few safari operators in East Africa that still owns and operates our own fleet of custom-built Safari Cruisers. Every Safari Cruiser carries a maximum of six passengers so every passenger is guaranteed a window seat and access to the photographic roof hatch at all times during the safari. Hidden Valley vehicles are equipped with a long-range radio system linked to our vehicle workshop in Arusha or Moshi. Every Safari Cruiser is serviced after each safari to ensure good trips to the parks with no difficulties.
Note: We issue a certificate after climbing completions!
We change our mountain equipment and safari vehicles in time to maintain our high-quality standards.
